Refund policy

At EliteWearz, customer satisfaction is important to us. We request you to read our policy carefully before making a purchase.

Exchange & Refund Eligibility

• Refunds are accepted only in case of a damaged product.

• Exchange is applicable only for damaged products or if an incorrect product is delivered (different from what was ordered).

• No return, exchange, or refund will be accepted if the product is disliked or due to personal preference.

Damage Product Exchange Timeline

• Any damage-related issue must be reported within 2 days (48 hours) of receiving the product.

• Customers must share clear photos or an unboxing video as proof for verification.

• The product must be unused and returned in its original packaging.

Refund Process

• Once the damaged product is verified, customers may choose between:

• Refund, or

• Replacement / Exchange of the product.

• Refunds, if approved, will be processed to the original mode of payment within the standard processing time.

Non-Eligible Cases

• Requests raised after 48 hours of delivery.

• Damage caused due to misuse, mishandling, or normal wear and tear.

• Size, style, or design preference issues.

Fraud & Customer Support

• In case of any genuine concern, payment issue, or fraudulent activity, EliteWearz assures full cooperation and support to help resolve the matter.

Final Authority

• EliteWearz reserves the right to approve or reject any return, refund, or exchange request after proper verification.

For support or claims, contact:

📧 Email: elitewearz001@gmail.com

🌐 Website: www.elitewearz.com

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